Frequently Asked Questions

In the unlikely event of a cancellation, all ticket holders will be contacted at the phone or e-mail addressed associated with their ticket purchase. In addition, other forms of media maybe used to contact ticket holders, including social media and radio. Tickets to cancelled events will be automatically refunded to the credit card used to purchase. Other forms of payment can be refunded in-person at the point of purchase. For more information visit our website or call the box office 954.462.0222.

Our lobby doors open one hour in advanced of the performance time. We encourage guests to arrive early and enjoy a pre-show experience with friends and family, visit our concessions or try the Intermezzo Lounge.

You may ask an usher when you arrive. Due to the wide array of programming all times and intermissions are subject to change at the discretion of artist management.

Call 954.522.5334 Monday through Friday, 10:00 AM to 5:00 PM.

Once the performance begins, our ushers maybe required to hold all latecomers outside the theater until instructed by the artist management to begin late seating.

We have no set dress code policy, yet we reserve the right to deny entry for inappropriate dress.

Our lobby opens one hour prior to show time.

For food and beverage information, please click here.

No outside food and drink is allowed including bottled water.

All audio, visual, and recording devices are strictly prohibited. Artist management reserves the right to permit photography with non-professional cameras and/or mobile phones. When possible, the camera policy will be communicated to ticket holders in advance or you may ask an usher upon arrival.

Everyone with a reserved ticket must be at their seat. Standing is not permitted in the aisles. Although some performances encourage standing, traditionally audiences are seated during a performance.

Smoking is not allowed inside the building. There are designated smoking areas outside.

Please use electronic cigarettes in designated smoking areas only.

The sale of show merchandise varies per event. Check the lobby for availability.

The lobby has several monitors displaying live feed from the show.

For jobs openings, please click here. For internship or volunteer opportunities, please e-mail.

To view all of our membership options, click here.

For information, please click here visit our education page.

For all rental information, please e-mail facilityrentals@browardcenter.org.

To be added to the mailing list or to receive eCalendar newsletters, click here.

Free public tours are available on the first Sunday of every month and depart at 11:15 a.m. Please go to the main lobby of the Au-Rene Theater by 11:00 a.m. to sign up for the tour.

For more information about how to become a member of the Broward Center, please contact the Entourage membership office at 954.468.2681 (option 2) or by email.

To be added to the mailing list or to receive e-Calendar newsletters, click here.

To contact an audience member during a performance, please call security at 954.468.3323. We will do our best to reach your party. Please provide a seat number, section and row if possible.

Parking is available at the Arts & Entertainment District Parking Garage by using the Pay By Phone mobile app. We also offer valet service for most performances at the main entrance of the Broward Center. Pricing, details and other parking options can be found here.

Yes.

2.5 hours prior to performance with some exceptions.

The date tickets go on sale varies from show to show. You can be among the first to know about tickets and special promotions by signing up for our e-Calendar newsletter, click here. To receive tickets before public on-sale dates for select shows, become an Entourage member. For more information about how to become a member of the Broward Center and to view all of our membership options, click here.

Get the best seats in the house year after year. With your ticket price locked in and your seats guaranteed, you won’t want to miss this amazing opportunity. For more information on our Subscriptions and Series click here.

Yes, the availability of seats on Ticketmaster.com is the same on the phone or in-person at the AutoNation Box Office.

No. You will need to contact the partner organization from which you purchased your tickets.

• Florida Grand Opera click here
• Miami City Ballet click here
• Gold Coast Jazz click here
• South Florida Symphony Orchestra click here
• Symphony of the Americas click here

Contact Broadway Across America with questions, issues or concerns you might have regarding your subscription at 800.764.0700 or go to www.broadwayacrossamerica.com.

If you are receiving our e-mails, you are in-the-know about the amazing concerts and events appearing at the Broward Center for the Performing Arts and our affiliated venues. Entourage members receive even more benefits and privileges that can be viewed here.

All ticket purchases include fees that pay for order processing and any applicable taxes. Fees are attached to all box office, online and phone orders. Ticketmaster.com and in person orders incur the same fees. Phone orders incur additional fees. Fees subject to change at any time without notice.

Tickets purchased through the Broward Center and affiliated venues in person or by phone are available by text or by signing into Broward Center Account Manager. Tickets purchased through Ticketmaster.com are available by signing into your Ticketmaster account on the Ticketmaster app or website.

Tickets are non-refundable. All sales final.

Tickets are non-refundable. All sales final.

We accept American Express, Discover, MasterCard, and Visa, including smartphone payment apps Google Pay and Apple Pay.

Yes, your party is seated together. Facing the stage, all even-numbered seats are located to the right-hand side and all odd-numbered seats are located to the left-hand side.

Present a valid ID to retrieve your tickets at the box office.

Ticket limits may vary by event. Orders of 10 or more may be eligible for a group discount. Please click here to fill out our group sales online request form.

All tickets purchased with a credit card are associated with the name on the credit card. Tickets purchased in person at The Broward Center and affiliated venues or by phone through the Broward Center Customer Care Center can be transferred by signing into your Broward Center Account Manager. Tickets purchased through Ticketmaster can be transferred by signing into your Ticketmaster.com account or Ticketmaster App.

Yes, we offer a group discount for parties of ten or more! Upon completing our Group Sales Online Request Form, our group sales representative will contact you back within 2 business days with information on a group rate or you may contact the group sales department directly at 954.462.0222, press 3 or groups@browardcenter.org.

An interactive seat map is available online at the time of purchase that allows you to choose specific seat locations or you may chose “best available.” Seating locations are subject to availability.

The AutoNation Box Office is open Tuesday – Friday, 12 PM – 5 PM and 2 hours prior to ticketed performances.

Please visit Broward Center AutoNation Box Office on the day of the event. Have a valid ID for the name on the account and a $5.00 ticket print fee will be applied per order.

Your phone is your ticket. Locate your tickets in your account before you arrive at the venue. Save tickets in your smartphone’s wallet for worry-free, contactless scanning at the venue. When you go mobile, your tickets will not be emailed to you or available for print.

• Ticketmaster.com Orders – Download the App to See Your Tickets
• Box Office Orders – Log In Here to See Your Tickets

Consumer Warning: Tickets obtained from sources other than the official sites of the Broward Center, The Parker, affiliated venues or Ticketmaster (our only authorized ticketing service) may be lost, stolen or counterfeit and may not be honored. Know who you are buying from when you purchase tickets. We CANNOT PROVIDE REFUNDS OR CUSTOMER SERVICE for tickets purchased from unauthorized sites, brokers or secondary ticket sellers.

The Broward Center’s AutoNation Box Office is open Tuesday through Friday 12:00 PM to 5:00 PM.

The Ticketing Service Call Center is open Monday through Friday 10:00 AM to 4:00 PM.

The Broward Center AutoNation Box Office and The Parker Box Office are open 2 hours prior to any event.

The Broward Center is fully compliant with current ADA rules and regulations. We have seating areas that will accommodate your needs and allow you to enjoy our performance. To reserve accessible seats in these areas, look for the Request Accessible Tickets button on the event purchase page, call (TTY) 800-745-3000 or visit the Broward Center’s AutoNation Box Office.

In the Au-Rene Theater, you will find accessible seats in rows Y and Z of the lower orchestra; row NN in the upper orchestra; and in row K of the mezzanine.

In the Amaturo Theater, accessible seats are in rows A and W.

You’ll be able to access all rows listed above without encountering stairs.

For more information, contact us at 954.462.0222 or toll free at 877.311.7469 to speak with one of our friendly customer service representatives.

The Broward Center, in partnership with the Broadway Fort Lauderdale, is pleased to offer our patrons with hearing impairment, Opened Captioned (OC) performances of touring Broadway shows.

These special shows take place at the second Saturday matinee performance of each Broadway touring show. Slow Burn Theatre Company also offers open captioning during the second Sunday matinee performance for each of their titles.

We place a hold on certain seats for our patrons requiring access to the captioning board. These seats are available by telephone at 954.462.0222 or in person at the Broward Center’s AutoNation Box Office. We apologize, but these seats are not available on our website.

Yes we do, click here for a list of performances.

Yes we do, click here for a list of performances.

Elevators are located on the North (RIGHT) side of the lobby, and the South (LEFT) side of the lobby. Front of House personnel can direct you to the convenient locations.

Yes, we offer Assistive Listening Devices which are available in all of our performance spaces. There is no charge for the use of the headset. Front of House personnel can assist with this request.

It is best to purchase accessible seating in advance by clicking for the Request Accessible Tickets button on the event purchase page online at browardcenter.org, call 800-745-3000 or 800.359.2525(TTY) or visit in person the Broward Center’s AutoNation Box Office. Subject to availability.  

For more information about how to become a member of the Broward Center, please contact the Entourage membership office at 954.468.2681 (option 2) or by email.

To view the different options for donating, please click here.

During Office Hours: 954.414.6904

During Class Time: 954.468.3323

Email: registrar@browardcenter.org

Monday through Friday, 9 AM to 5 PM

Yes! If you are interested in volunteering for the Education Department, click here.

We are always seeking creative and dynamic Teaching Artists for part-time, seasonal, freelance opportunities. We are looking for qualified teachers in the fields of acting/improv, musical theater dance and musical theater singing to teach weekly classes, facilitate workshops and provide arts instruction for the Rose Miniaci Arts Education Center. Click here for additional details.

Click here to see our various class offerings. Click on “Register Now” when you are ready to enroll. You will be directed to our registration software, Activenet, for easy online enrollment. Or you may call 954-414-6904 to register by phone.

Please join us for our next open house where you can sample our classes, meet the teaching artists, tour the Education Center, enjoy tasty snacks, win prizes and more! We do not offer drop in classes during the semester.

We allow our students to park in the backstage lot space permitting for the fall, spring and summer semesters. Should the backstage lot be full due to shows and special events, we provide you a parking pass for use in the Arts & Entertainment Parking Garage located across the street.

Parking for workshops and master classes is not included in the price.

There are no additional fees beyond the initial class/workshop/master class enrollment fee.

Please visit our MEET THE TEACHERS page to read the teaching artists’ bios. All our teachers are background checked yearly using the Broward County Schoolboard’s vendors.

YES! Please visit our Accessibility Information page to learn more about accessibility at the Broward Center.

Everyone attending the show must have a ticket. Lap tickets are available for some performances. Age limits vary from show to show. If a show has an age restriction, you will be notified at the time of purchase.

Yes, the Center has baby-changing stations in select restrooms.

Yes, the Center has booster seats in limited supply. Visit Guest Services or see an usher for more info.

Strollers must be checked in the lobby area before entering the audience chambers / concert hall.

If a show has an age restriction, you will be notified at the time of purchase.

Currently, the Center does not provide babysitting services.

Some performances do offer child discount tickets. If available, child ticket prices will be visible at time of purchase.

There are no age restrictions in the box seats.

We offer study guides for select Smart Stage Matinee and Family Fun performances, please click here for more information.